FAQs

Some of the things we get asked most often

Am I locked into a lengthy contract? +

In simple terms, NO! You can access our support in a number of ways, from a casual arrangement involving a few hours here and there to help with key tasks, or on a project basis where we agree both a timeframe and an outcome. Alternatively, you can select from a range of ongoing plans where you purchase a set number of support hours per month.

Unless you choose otherwise, the maximum commitment you will ever make is one month ahead.
What are your hours of operation? +

We've never been clock watchers but we do most of our best work during traditional business hours, and this applies to whichever state you're operating from. Running a small business is rarely a 9 to 5 activity, but we find keeping evenings and weekends as re-charge time is critical to moving your business in the right direction.

However, we know there will be times when issues arise at the last minute - so we'll pull out all the stops to make it happen! Additional costs may apply in these situations.
What are your payment terms? +

All work undertaken under our casual rates will be defined before we start and will be subject to pre-payment. Payment for all other work is strictly 7 days on invoice, although a deposit may be required if you're a new client. Invoices are issued at the end of each month, although some clients prefer fortnightly invoicing for better cash flow management - we understand and are happy to help.

A fee will apply to any late payments.
Are there any hidden costs? +

No, all costs associated with the support we provide are detailed in our service agreement including an allowance for any incidentals that we may incur - like stationery or printing costs.

Any costs not covered in the service agreement will be confirmed with you before they are incurred.
Can I modify my plan? +

As your business needs vary you can upgrade your Tracking Right support plan at any time. Alternatively, you may be operating under a monthly plan and also need us to work on a separate project.

Just keep us in the loop and we'll ensure you get the best support for the lowest cost.
What happens to hours I don't use in any given period? +

If you're reviewing your plan requirements each month before continuing, unused hours will not roll over at the end of the month. However, if you lock us in for a minimum of three months (ie an ongoing subscription) any unused time will accrue in your account for a maximum period of six (6) months or until you cancel your subscription, whichever occurs first.

In either case, unused hours cannot be refunded.
I'm interested in becoming a Tracking Right Specialist. What do I need to do? +

Simple, email us a copy of your resume and tell us why you think you'd be good at helping business owners to move in the right direction.

We'll arrange a time to have a chat and see where things go from there. We're always looking for passionate people to join our team!